“We got in the wrong person!”, "I should've known better!", "This person is not qualified!" Does this sound familiar? The reason being is using outdated traditional interviewing style. If your organization is going to excel, it needs the right people. Interviewing must be conducted strategically in mind. The purpose of Behaviour-Based Interviewing is to identify the right candidate for the right job – hence, make the interviewing process more effective. Traditional interviewing process leaves out the more important aspects of hiring – competency. This program will equip you in a step-by-step process, with the cutting-edge tools to manage the behavioural interviewing process more effectively and improve your selection decision. This 2-day highly interactive & practical program is designed to equip the Managers with step-by-step process, practical skills and tools to conduct interviewing more effectively and improve their hiring quality.

The Hospitality Industry is one of the most exciting and dynamic industries in the world! However, it is also one of the most demanding, which requires commitment, dedication and most importantly, passion! In order to grow and be successful in the Hospitality Industry, a person must first have passion for Service and Hospitality, in addition to having personal qualities such as team-player, good communicator and very high level of EQ! In the case of leaders, the expectations are even higher! Hotels Managers or Leaders, besides having passion for the industry, must possess something more to be successful – Leadership Skills and Qualities. A Manager without leadership qualities and leadership skills is like being in the Hospitality Industry and not being hospitable! Hospitality is a people business and therefore for Managers to be successful, leadership skills and qualities are a must! This program combines Passion, Service and Leadership and a one-stop formula for budding hotel managers, tools they can use to immediately improve service and leadership! This 2 half-day inspirational & self-empowerment program equips the hotel department heads and Managers with the knowledge, skills and tools to improve customer service and leadership effectiveness to create a service and leadership -driven culture! 

Not responding to training, refusal to follow instructions, not following SOPs, not demonstrating desired behaviours, punctuality issues, missed deadlines, increased mistakes, reduced work quality, poor time management, insubordination, lack of focus, lack of commitment and other challenging performance issues. The list goes on. Managing Employee Performance is arguably one of the toughest challenges for any supervisor and manager. It is however necessary. This is because poor work performance and difficult behaviours can have a negative impact on productivity and workplace effectiveness, and may impact adversely on those employees who are performing well and ultimately, affect the work culture. The process of managing a staff’s performance is part of a leader’s day-to-day function. Communicating Clear Expectations, Training, Monitoring, Giving Feedback, Performance Improvement Plan (PIP), Motivating, Counselling and Progressive Discipline are all components of the holistic Performance Management System. When this process operates effectively, employees know what is expected of them and are able to perform to the expectations of the organization and thereby creating a high-performance culture! This 2 day high-impact program equips the Managers with the knowledge & tools of how to deal with poor performance & disciplinary problems, the effective way!

So, what is Creative Thinking and why is it so critical to today’s Managers? Creative Thinking simply means, the ability to come up with new and unique ideas or solutions! Today, more than ever, Managers are expected devise new and creative ways to improve service, quality, processes, systems, culture, performance and results!  The performance of a Manager is directly tied to his/her ability to use an arsenal of Thinking Tools and the absolute maturity to ask the Right Question that come with those types of thinking. The ability to think and lead at a higher level is what separates real leaders from accidental ones. This is why Creative Thinking is so crucial to today’s Managers. The ability to think and develop creative ideas or solutions also paves way for promotion and job success. This 2-day Self-empowerment program equips the Managers with knowledge, skills and tools of an arsenal of Creative Thinking Tools to improve their leadership capabilities in generating creative ideas and solutions.

Stop Acting Like A Seller and Start Thinking Like A Buyer! How do you differentiate yourself from your competitors? How do you get potential customers to pay attention to what you are selling? How do you persuade them? How do you get them to trust you? How do you manage objections and do closing? How do you negotiate? Increased competition, expanded customer choices, highly informed customers through information technology and a tough economy, have changed the way we do business forever.  What is Benefit-Centric Selling? It means, matching your product benefits to the needs of the customer, which means, helping your customers find value & solutions to their buying problem! When you do this way, you sell the way customers want you to buy! For all these to happen, you need to Stop Acting Like A Seller and Start Thinking Like A Buyer! This 2-day powerful program is designed to equip the Sales Professionals with the step-by-step knowledge, skills and tools of Benefit-Centric Selling to demonstrate value to their potential customers and enhance their selling skills!

What makes a Leader, Manager, Supervisor or Non-Exec effective & successful? What makes them ineffective? Anything and everything we do is governed by our routine which in turn, translates into our behaviours and finally, results. We cannot manage the outcome of the results before Re-Engineering the internal factors that governs the results. We must address the source which are, Self-Awareness and Paradigms. Hence, Inner Transformation is needed for true change to happen and for success to take place. Before Leaders can lead people effectively, they must first lead themselves effectively. Which is why they must first master the fundamentals of developing and expanding self-awareness, making a paradigm-shift and creating inside-out change that is lasting and leads to consistent effectiveness & continuous success!  This program presents an “inside-out roadmap" or consistent set of actions that will result in personal & Professional effectiveness through time-tested tools that would lead to lasting transformation and consistent effectiveness. The purpose of this 2-day self-empowering program is to equip HODs, Managers & Mid-Level Management with proven, time-tested, universal principles and tools to achieve Professional effectiveness & success, through Inner Transformation.

The greatest difference between a successful company and a poor one is the pedigree of the Leaders and quality of work culture. Leaders are directly responsible for culture-creation! Therefore, they will require leadership and management knowledge and skills to lead, direct, manage, inspire and drive their workforce to achieve the organization's vision and mission. It is only by improving overall leadership effectiveness, can Leaders deliver results through people! This 2-day self-improvement program equips the Managers with the skills and tools to improve their leadership effectiveness and lead successfully!