Function Space and Events Revenue Management

The success of Revenue Management practices to capture demand, maximize revenue and optimize profitability requires an entire team effort. While the revenue manager is the key driver, support, feedback and implementation and execution are carried out by key leaders like general managers, sales & marketing and operations. Everyone must understand and embrace a revenue culture.

Learn to revenue manage and price your function space and events based on demand, logistics, event set-up, food service, and beverage setup to optimize profitability. Track performances using metrics that measure revenue results and not just sales conversion. Understand and be what it takes to be the 'chosen' one in a selection process by an event organizer and align your sales process for seamless communications and undisputed service delivery. At the same time, sharpen your team's knowledge and skills on how to handle inquiries, overcome objections, negotiate, identify cross-sell and/or up-sell opportunities, etc. Effectively manage your database and segment your catering markets for successful marketing campaigns, strategies and returns.

During the training workshop, discover if your present organizational structure, systems, flow and processes have what it takes to optimize revenue, short-term and long-term and grow not only your catering & convention revenue but profit margin. Also, discover hidden demand and new opportunities along the way that can lead to optimal financial results and higher returns on investments. Each training workshop is always further tailored to your specific objectives, organizational structure, existing systems and available resources at hand so that immediate results can be achieved.

WHO SHOULD ATTEND

TEAMWORK is the key to the success of any revenue management initiative. The success of Revenue Management practices to identify and capture demand, maximize revenue and optimize profitability requires an entire team effort. A revenue cycle involves three key departments, Sales & Marketing, Revenue Management and Operations with the General Manager as the captain of the ship. Here are the positions that could benefit immensely from this program: 

  • General and Hotel Managers
  • Revenue Managers
  • Reservations
  • Sales & Marketing
  • Catering & Convention
  • Rooms Division Managers
  • Front Office Manager
  • Food & Beverage Managers
  • Financial Controllers
  • Owners and Stakeholders

Helping you OPTIMISE and GAIN Incremental Revenue! 

Revenue Management Beyond Sleeping Rooms

The success of Revenue Management practices to capture demand, maximize revenue and optimize profitability requires an entire team effort. While the revenue manager is the key driver, support, feedback and implementation and execution are carried out by key leaders like general managers, sales & marketing and operations. Everyone must understand and embrace a revenue culture.

This training program is designed to take your revenue management practices and culture beyond guest rooms to the next level which is Total Hotel Revenue Management. A holistic approach to revenue management is used to identify revenue-generating opportunities and optimize revenue and profit generation from all revenue streams, mainly restaurants & bars, catering & convention and spas. Learn to strategize using the simple principle of revenue management and how to measure your revenue performance results effectively and logically. Participants will gain in-depth knowledge of the fundamentals of revenue management and understand what it takes to make effective strategic decisions and how to execute them effectively.

During the training workshop, discover if your present organizational structure, systems, flow and processes have what it takes to optimize revenue, short-term and long-term in all your revenue stream departments. At the same time, discover hidden demand and new opportunities that go beyond your current practices that can lead to optimal financial results and higher returns on investment. Each training workshop is always further tailored to your specific objectives, organizational structure, existing systems and available resources at hand so that immediate results can be achieved.

WHO SHOULD ATTEND

TEAMWORK is the key to the success of any revenue management initiative. The success of Revenue Management practices to identify and capture demand, maximize revenue and optimize profitability requires an entire team effort. A revenue cycle involves three key departments, Sales & Marketing, Revenue Management and Operations with the General Manager as the captain of the ship. Here are the positions that could benefit immensely from this program: 

  • General and Hotel Managers
  • Revenue Managers
  • Reservations
  • Sales & Marketing
  • Catering & Convention
  • Rooms Division Managers
  • Front Office Manager
  • Food & Beverage Managers
  • Financial Controllers
  • Owners and Stakeholders

Helping you OPTIMISE and GAIN Incremental Revenue! 

Butler Skills Training Program (Intermediate)

In today's ever-evolving world of hospitality, where the art of service is constantly being redefined, the demand for butlers who not only possess theoretical knowledge but also practical expertise has reached new heights. Welcome to the Advanced Level Butler Skills Training Program, a comprehensive three-day journey that transcends conventional training methods. Our program goes beyond the classroom, emphasizing immersive learning through case studies and role plays to provide participants with hands-on experience and the ability to excel in the multifaceted role of a modern butler.

The Power of Practical Application: In this advanced program, we understand that knowledge alone is not enough; the true mastery of butler skills comes from applying that knowledge in real-world scenarios. To this end, our curriculum is carefully designed to blend theory with practice, ensuring that every participant gains a deep understanding of the nuances of the profession. We believe in learning by doing, and that's precisely what sets our program apart.

Case Studies: Participants will delve into real-life case studies from the world of luxury hospitality. These case studies provide a glimpse into the complex challenges and unique situations butlers face daily. Through in-depth analysis and discussion, participants will develop critical thinking skills and learn to formulate innovative solutions to intricate problems.

Role Plays: The heart of our program lies in the role plays that immerse participants in simulated scenarios. Here, you won't just learn about butler service, you'll become a butler. Through role plays, participants will have the opportunity to put theory into practice, fine-tune their interpersonal skills, and make split-second decisions while providing impeccable service. Whether it's handling a demanding VIP guest or orchestrating a flawless club floor check-in, participants will experience it firsthand.

NOTE: Inquire should you are interested in scheduling a consultation for our Advanced Level Butler Skills Training Program. Our advanced program content is meticulously customized to align with your specific service standards, ensuring that it precisely meets the Standard Operating Procedures (SOP) of your esteemed brand. 

Occupational Health & Corporate Wellness Program

The Corporate Wellness Program is an in-house program under the occupational health category specifically designed for busy executives.

The objective of this program is to educate participants on the basics of health and wellness. Preventive measures and disease management are the focus of this program. This program is structured in a manner where a layman will understand the principles of wellness and more importantly will be able to apply the principles that are taught. Among the features of this program is its interactive approach where participants will have opportunities to participate in actual case studies of individuals.

Corporate Wellness Programs are designed to nurture wellness in workers, regardless of the work environment. They essentially focus on bettering the behaviour of the employee and increasing the performance levels. Many factories, corporate offices, large corporations, and small corporations alike across the world have benefited tremendously by implementing Company Wellness Programs.

Benefits of A Corporate Wellness Program

The reasons why you need a wellness program for your company taken from the organization point of view, are as follows:

  • Improve Productivity - If the employees aren’t completely fit, they can’t perform to the best of their abilities and thus can’t give their 100%. Tension or stress is another primary reason behind the underperformance of employees. 
  • Improve ‘Presenteeism’ - Presenteeism refers to instances when the employees of an organization do come to work but fail to put in their best effort due to reasons such as depression, stress, injury or illness.
  • Reduce Absenteeism - If employees are not physically, psychologically or spiritually fit, chances are, their absenteeism will increase. The main reason behind the absenteeism of employees can be their ill health or too much stress. Company Wellness Programs emphasize on improving their physical and psychological wellness and thus making them fitter and happier.

Other advantages of Company Wellness Programs are as follows:

  • They boost the morale of the employees by creating a happy, supportive and cordial environment.
  • They improve job satisfaction among employees.
  • They negate or minimize healthcare costs.
  • They reduce the effect of a stressful, demanding workplace
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