NLP is the art of understanding behavioral patterns and communication patterns of self and others to get better results. 

This course provides professionals with best practices and understanding of Neuro-Linguistic Programming (NLP) to achieve optimum mental health. The main goal is to enhance people's ability to make wise and creative decisions for personal growth and professional excellence.

Participants would obtain dual certification from this program; from the American Union of NLP (AUNLP) and the Institute of Metaphysical Practitioners Association (IMPA, USA) in collaboration with Quantum Achievers International (as assessor and learning partner).

Upcoming program date: 9-10th, 16-17th & 23 May 2025 (5-days)

In an era where the digital landscape is transforming at breakneck speed, relying on outdated marketing strategies is no longer an option. The Certified Digital Sales Professional (CDSP) Program is a transformative five-day experience crafted to empower marketing professionals, social media managers, content creators, business owners, and entrepreneurs with the most advanced AI-driven tools and strategies available, today!.

This program is led by Ts. Sasitharan, a globally recognized subject matter expert with years of hands-on experience in leveraging AI for marketing, sales, and business growth, Sasitharan brings a unique blend of theoretical knowledge and practical expertise to the table. His insights have helped countless professionals and organizations unlock new levels of success in the digital realm.

This immersive course goes beyond theory, offering hands-on exploration of AI-powered content creation, precision audience analysis, ad optimization, and campaign management. Participants will unlock the secrets to driving unparalleled engagement, maximizing ROI, and achieving extraordinary business outcomes through data-driven decision-making.

By the end of this program, you won’t just adapt to the future of digital marketing, you’ll lead it.

Learning Methodology: 

• Interactive lectures and discussions
• Hands-on practice with AI tools
• Group activities and case studies
• Real-time campaign analysis and strategy building

Certificate Awarded by Convergence Certification and Skills Development (CCSD) Council, Prague.

In today’s fast-paced and highly competitive service industry, delivering exceptional customer experience is the foundation of guest satisfaction, loyalty, and long-term business success. As the face of the establishment, front-of-the-house employees have a direct impact on shaping the guest experience, setting the tone from the very first interaction to the final farewell. Their ability to provide seamless, personalized, and engaging service is what differentiates a good hospitality experience from an unforgettable one.

This interactive 2-day training program is designed to equip front-line professionals with the skills, mindset, and confidence needed to consistently exceed guest expectations. Participants will develop key service techniques, refine their communication skills, and learn effective problem-solving strategies to handle service challenges with professionalism and poise.

Designed with flexibility, the program can be customised to meet the unique needs of various industries, including hospitality, banking, healthcare, and food service. Delivered by industry experts, it incorporates real-world scenarios and interactive role-plays to ensure practical, impactful learning. Ultimately, participants will gain the expertise to create memorable customer experiences, foster lasting relationships, and drive positive reviews and repeat business.

‘Elevating Service, One Guest at a Time’

The success of any revenue management practices to maximise revenue and optimise profitability requires the synergy and understanding of its entire crew members. While strategies and goals are defined, the implementation and execution are carried out by the team, hence everyone must understand and embrace a revenue culture.

This training programme will take your business practices and vision to the next level using a holistic revenue management approach. Learn how to identify opportunities to optimise revenue and profit generation within and beyond your boundaries.

The success of a restaurant and catering business is not confined to just offering good food but experience and more such as shifting demand, capacity management and online strategies. Discover how practical and effective restaurant and catering revenue management can be and learn to measure performance results for continuous growth in revenue and GOP. Measuring success and progress is not about covers and revenue but utilisation and bottom line.

During the training workshop, discover hidden demand and new opportunities beyond your current practices that can lead to optimal financial results and higher returns on investment.

Working in the airline industry means being part of a dynamic, fast-paced environment that demands precision, adaptability, and care. Whether you're ensuring safety, delivering excellent service, or managing operational challenges, your role is vital to the success of each flight. But behind every smooth takeoff and landing is the need for continuous learning and improvement— not just in technical skills, but also in how we approach challenges like resource management, mental health, and passenger satisfaction.

This workshop is designed to give you the tools to tackle some of the most pressing aspects of your work with confidence and knowledge. 

This program is carefully designed to empower F&B and Hospitality Professionals with sufficient understanding of the ever-evolving world of wines and spirits. This course covers everything from the history and production of wines and spirits to current trends, with a special focus on understanding and working with your house brands. Participants will gain the skills needed to confidently recommend and serve the wines and spirits offerings of their establishment. By mastering the nuances of these beverages, they will be equipped to recommend and serve with confidence, delivering a service that enhances customer satisfaction and loyalty while driving business growth.

Methodology

The Art and Science of Wines and Spirits Program adopts a blend of theoretical knowledge with practical application. Through a series of structured lectures and focused role-playing exercises, we tailor the Interactive Practical Simulation element around your unique menu and wine offerings. Our expert trainer will then deliver the program to empower your team with the necessary skills to refine up-selling strategy, ensuring outcomes that is directly applicable in the workplace. 

Financial literacy is a crucial skill for F&B managers to enhance profitability, control costs, and make data-driven decisions. This 2-day program is designed to equip non-finance managers with practical financial knowledge essential for daily operations, budgeting, and strategic planning. Participants will learn to analyze financial statements, optimize pricing, manage costs, and forecast sales to enhance overall business performance.

The Front Office Department is the heartbeat of any hotel, serving as the first and last point of contact for guests. From the moment a guest makes an inquiry to their final goodbye, the Front Office shapes the guest's experience and defines the hotel's image. This critical department sets the stage for service excellence, managing everything from handling reservations and addressing guest queries to resolving complaints—all while creating a lasting impression of the hotel's quality and service.

But the role of front office professionals goes beyond interpersonal and communication skills. To truly excel, today’s front office teams must master accounting, auditing, operational planning, and even basic room revenue management strategies to help boost profitability. They must also play an active role in recruiting, training, and leading a service-driven team that thrives in an ever-evolving hospitality landscape.

In a world where technology is revolutionizing the guest experience, front office personnel must balance the digital advancements guests expect with the personal touch that defines exceptional hospitality. This program equips you with the comprehensive skills needed to manage these demands, ensuring your team stays at the forefront of service excellence.

In-house Option: This program can be delivered in 4-6 sessions (3.5 hours each) spread over two weeks to accommodate shift staff. Click Get Proposal to request for a tailored version of the training and customise the content to fit your team's specific needs. 

In the dynamic and competitive service industry, where shift-based staffing is the norm, maintaining high service standards while delivering exceptional customer experiences is a continuous challenge.

Recognising these unique operational demands, Professionals Asia, with our expertise in program customisation and instructional design, has developed a series of fully customisable training modules. These modules are thoughtfully crafted to ensure participants gain actionable insights that can be immediately applied in their roles, driving measurable improvements while minimising disruptions to daily operations.

Customisable Content for Targeted Skill Enhancement

The beauty of this program lies in its flexibility and customisability. Designed for shift-based teams, each topic is structured as a 1-hour session, with all 14 topics forming a full 2-day program. We recommend selecting a minimum of 7 topics to create a full-day course, and to accommodate operational needs, the course can be delivered in two half-day sessions on alternate days, allowing staff to immediately apply what they learn upon returning to work.

Simply select the topics that best align with your team’s learning objectives and click 'Get Quotation.' We’ll craft a tailored program that targets specific skill enhancement needs while ensuring scheduling flexibility. It’s that easy!

The Security Awareness and Response Training program is designed to equip physical security guards with the essential skills to identify, assess, and respond to security threats in real-time. As key players in any comprehensive security strategy, physical security guards are responsible for protecting people, property, and assets by maintaining a strong, visible presence that deters unauthorized access and criminal activity. They also serve as the first line of defense in emergencies, responding swiftly to incidents as they unfold.

Unlike automated systems such as CCTV or alarms, security guards bring a human element that enables them to evaluate situations, make informed decisions, and take immediate action when necessary. Their ability to adapt quickly is crucial in environments that demand a prompt and decisive response. This training emphasizes the importance of this human judgment, preparing guards to act confidently and effectively in high-stakes scenarios.

The program covers a wide range of critical areas, including access control, emergency preparedness, threat identification, and incident management. Tailored to meet industry-specific needs and regulations, the course goes beyond basic observation skills, empowering guards with practical tools to manage complex security challenges and maintain order.

By the end of this program, participants will have a solid understanding of their critical role in maintaining safety and security, equipped with the knowledge and confidence to take proactive measures in safeguarding their assigned areas.

In-House Option: This program can be delivered in 2-4 sessions, allowing flexibility for shift staff. Click Get Proposal to request for a customised content that meet your team’s specific needs.

Safeguarding People, Property, and Assets!

This 3-day supervisory course is tailored for supervisors in the hospitality industry, equipping them with essential skills to navigate the complexities of modern supervisory roles. The responsibilities of hospitality supervisors go beyond traditional oversight, demanding effective leadership, emotional intelligence, adaptability, and a deep understanding of guest expectations. Through this course, participants will develop the competencies needed to meet these demands and build a strong foundation for effective team management.

Recognizing the shift-based nature of the industry, the course is structured into six 4-hour sessions, allowing flexibility to accommodate various staff rosters. This format ensures supervisors can absorb and practice key skills of the program content in shorter, focused sessions, allowing them to immediately apply what they learn by coaching and mentoring their teams effectively. 

Each session emphasizes customer service excellence and proactive team management, with a focus on fostering positive guest experiences. By implementing strategies for guest loyalty such as “intent to return and recommend” approaches, participants will learn how to directly impact guest satisfaction and build a cohesive, service-driven team culture that drives lasting success.

The Food and Beverage (F&B) industry is rapidly evolving, driven by shifts in consumer expectations, technological advancements, and the growing importance of creating unforgettable guest experiences. In this competitive landscape, businesses need to ensure that their teams are equipped with the right skills and knowledge to deliver not just great service, but service that encourages guests to return and recommend your business to others.

Our 3-day Complete Guide to F&B Program is designed to provide F&B practitioners a comprehensive understanding of the latest trends, leadership strategies, and service excellence practices tailored specifically for the Malaysian and Asian market. Each day covers 4 key topics including practical simulation that staff can immediately apply to their work and operations.

Customise your own content by selecting topic that fit your staff's unique skills and requirements. 

The beauty of this program lies in its customisability, designed to suit shift-based teams. With every four (4) topics equating to a 1-day course, sessions can also be delivered in shorter, half-day modular sessions. Simply select the topics that matter most to your team's learning objectives, and let us design a proposal that fits your unique requirements. This ensures your team receives targeted learning, while giving you control over the program's duration and structure.

The workplace is an opportunity setting for health promotion and for reaching a large part of the working population, including those individuals that are often difficult to reach, such as young men with lower social socioeconomic status. Nutrition interventions that involve counseling, education and on-site group activities have generally shown significant changes in employee sedentary and eating behavior, improving physical and mental health and a positive return on investment by reducing health care costs as well as overall absenteeism. Nutrition training programs have been employed in the workplace using an appropriate training model and based on health-related priorities in various industries. The use of a health program in the workplace has been effective in increasing the consumption of fruits, vegetables, and whole grains. In addition, it improves some parameters of cardio metabolic risk factors.

Effective cost control and pricing strategies are critical for the success of any food and beverage (F&B) establishment. This 2-day intensive training program equips participants with the knowledge and practical tools to manage costs, optimize pricing, and maximize profitability. Covering key areas such as recipe costing, inventory control, menu engineering, and financial performance analysis, this program empowers F&B professionals to make data-driven decisions that enhance operational efficiency and sustainability. Tailored for restaurant owners, managers, chefs, and finance teams, this course blends theory with real-world applications to drive measurable results.