Operational Excellence

Operational Excellence

Introduction

Having a structured approach is key to achieving Operational Excellence (OEx). However, many organizations have difficulty achieving significant, sustainable results targeted by Operational Excellence. In order to begin developing the fundamental understanding needed to effectively drive Operational Excellence, there are a few questions that need to be answered, such as:

What does Operational Excellence really mean?
What does Operational Excellence look like?
How can Operational Excellence help my organization meet and exceed its vision and production goals?

This program aims to add value to all Operational Excellence practitioners to ensure organizations that undertake this journey will have the right approach, method, and results.

Outcome

At the end of this program, participants will be able to:

- Explain the Capability framework, value chain and operating model
- Explain the philosophy, tools and logs/documentation in capability development
- Develop and construct Capability Rulers
- Conduct Capability System Audit
- Write Capability gap and development (gap closing) report

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No	Topic	Topic Description
1	Certification in Operational Excellence Capability Developer	This module will cover: Introduction to the Program Program Details Program Schedule Mode of Deliver
2	What is Operational Excellence	This module will Cover: Definition of Operational Excellence OEx Framework Efficiency Optimization through Effective Systems & Processes Why do companies adopt OEx
3	About Operational Excellence Capability and Capability Developer	This module will cover: OEx Capability establishes three elements for entire business which are; i. Empowering Leaders using three approaches – competency assessment, organization structure & culture, job description ii. Deploying Systems which has 5 development phase iii. Automating Tools – its process and challenges in automation
4	Operating Model Lifecycle	This module will cover: Deriving the Target Operating Model Balance of Efficiency and Effectiveness
5	Leading from the Middle	This module will cover: Three types of influences that cause silos Managing conflicts and nailing the role Nature and causes of interpersonal conflict
6	System and Culture as Key Elements for OEx Change Strategy	This module will cover: Manipulate and manage variables in the System and Culture for better result How does Mindset Influences Behaviors?
7	Business Value Chain, Differentiating Factors and Philosophy	This module will cover: Constructing Value Chain Differentiation Factors in the Operating Model Asset Management/Maintenance Philosophy
8	Operating Envelope and Process Safety as Part of OEx	This module will cover: Operational Excellence Management System Understanding Safe Operating Envelope & Its Practice
9	Building OEx Capabilities – Competency Matrix, Systems and Tools	This module will cover: How to identify which capabilities to be developed The process of developing capabilities i. Conducting capability gap assessment for baseline ii. Designing capability framework and closing the capability gap iii. Continuous improvement in capability standards to keep up with the latest technology Institutionalized capabilities
10	People Competency	This module will cover: Competency management i. Step to identify competency ii. Type of competency Building competency matrix
11	Systems for OEx Capability	This module will cover: Operations Management System Management System Review (MSR)
12	Tools for OEx Capability	This module will cover: Tools Management and manufacturing technologies
13	Analysis and Improvement of Process Towards Zero Noncompliance/Rejects	This module will cover: Identification of process produces quality outputs i. Organisation factor ii. Operation factor Classification of products that do not meet the requirement Price of non-conformance Step to achieve process excellence and their challenge
14	Manpower Productivity	This module will cover: Manpower productivity Measure performance with productivity
15	Analytics in OEx	This module will cover: Business Intelligent

Expert

Jasmiza Yantee

Jasmiza currently serves five medium enterprises as Chief of Staff and Chief of Capabilities to facilitate organizational development and growth. Her business outfits have contributed to more than 300 companies since 2009. She also advises and consults corporates and GLCs on manpower optimization, capability buildings, knowledge management and operational excellence initiatives. She left the corporate to venture forth as a self-taught entrepreneur to fulfill her dreams and purpose in life. She is currently the Director of Jasmiza Solutions Sdn. Bhd. and Human Capex Sdn. Bhd., an industry expert in Human Capital Development, provides innovative and lasting solutions to small-medium enterprises right up to giant multinationals. She develops and leads high-impact programs that unleash talent and motivate leading organizations toward realizing their vision. Today, she is pursuing her expertise development in Merger and Acquisition with Imperial College Business School, London.