Emotional Intelligence in the Workplace

Emotional Intelligence in the Workplace

Introduction

Emotional Intelligence is for all. The earlier one learns EQ, the more accomplished one becomes in life.

Emotional Intelligence for the Workplace will introduce, engage and immerse participants of all age demographics to become acquainted with the knowledge, skills and other abilities for increasing productivity by developing their personal and interpersonal skills for success in the workplace.

Organization

Imperium Edumaax - Professional Development

Outcome

At the end of this course, participants will:

- Have acquired knowledge, skills and other abilities of Emotional Intelligence
- Have engaged in a more productive intra, and interdepartmental collaboration and cooperation
- Acquire practical skills to deliver agreed-upon KPIs for the department and respective companies
- Engage, educate and seek to inspire staff at the Thinking, Feelings and Action elements
- Give staff an engaging team learning experience which will bring EQ principles to life in the workplace
- Encourage multi-level collaboration and cooperation by building connections and relational bonds

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No	Topic	Topic Description
1	EQ Fundamentals	EQ Definition EQ Business Case EQ Quadrant
2	EQ – Quadrant 1 (Self-Awareness)	Who Am I – Awareness of my Self-Concept, My Identity, My Values Purpose & Passion My Identity is linked to my Purpose which is linked to my Motivation in life My Identity is linked to My Values which is linked to My Mindset (Abundance mindset or Deficit mindset?) Am I a “thermometer”? Or a “thermostat”? Who and What is Regulating my Internal temperature (motivation)?
3	EQ – Quadrant 1 (Accurate Self-Assessment, Self-Confidence, Self-Motivation)	Personal Responsibility & Locus of Control – Who or What am I blaming for my “misfortune”, or my problems (in life and in the workplace)? T F A Triangle and SS Circle Perception & Reframing
4	EQ – Quadrant 2 (Self-Leadership, Self-control, Transparency, Adaptability, Achievement, Initiative, Optimism)	Assertiveness, not aggressiveness! (Say what I mean, mean what I say, NICELY! Yet, FIRMLY!) Power of PERSPECTIVE, and Changing Perceptive How NOT to take things Personally STRESS MANAGEMENT & SELF-CARE
5	EQ – Quadrant 3 (Social-Awareness)	Empathy Active Listening Skills Asking great questions Solution-Based Questioning Skills
6	EQ – Quadrant 4 (Social Leaderships)	Facilitative Leadership Providing a Safe Space for every Voice Coaching & Mentoring Leadership Delegation Facilitating Feedback, the Food of Champions!

Expert

Franklin Morais

Franklin specialises in drawing his audience into an immersive learning experience. With his background in Counseling Psychology, Coaching, Sales and Marketing, Leadership , Academia, and Pastoral Ministry, he brings a strong empathetic approach to helping individuals and groups access their potential in excess. Having taught Organizational Psychology to mature working students (business owners, senior executives, junior executives), and being in the leadership team himself, Franklin brings an intuitive awareness of how individuals and groups need to be developed in knowledge and skills, and other abilities for their own growth and that of their organization. SUBJECT MATTER EXPERTISE - Emotional Intelligent Leadership - Effective Communications - Conflict Resolution & Management - Organizational Behavior - Human Factors / Ergonomics - Solution Focus for Coaching - Inter-personal Skills - Team Coaching - Coaching - Psychology of Excellence - Immunity to Change - Human Motivation - Personality Dynamics - Cynefin Framework - Listening Skills - Technical Adaptive Skills for Change PRACTITIONERS EXPERIENCE Franklin has conducted training programs for institutions and organizations such as HELP University, Leaderonomics, Bridge Communications, Leonard Personality Inventory company, and TMI Consultancy, part of the multi-national GI Group, based in Milan, Italy. He majors in Emotional Intelligent Leadership and Solution Focus for Coach training. In addition, he has also conducted numerous workshops for not-for-profit organizations such as Nanyang Foundation, YMCA, public and private schools, for teachers, the public, as well as students. He has been conducting various public and private educational and training programs since 2006.