Retail Selling in Action

Retail Selling in Action

Introduction

The retail industry is fast-moving and changing all the time. Selling and generating profit are important for every organization. Managing customer expectations is everyone's task in a retail outlet. It is also to ensure every staff are well equipped with the right sales mindset to achieve and exceed the sales target.

Challenges in selling are part of the process and it is all about having the right mindset to overcome them. As long as you are prepared and fully practicing the skills and knowledge, you are just there for the customer in helping them to enjoy a wonderful experience in your outlet.

Outcome

At the end of this program, participants will be able to:

- Gain a good understanding of what it takes to be a successful salesperson
- Gain new skill and enhance existing skills in selling
- Building trust and rapport with every walk in customer into generating refer and repeat sales

Select to design your own content and request for a customized quotation

No	Topic	Topic Description
1	Module 1- Introduction to Sales Fundamental	Who and why customer? Activity: Salesperson – Male or Female the best and why? Why do salespersons fail and are you aware of your mistake too? The KASH Application
2	Module 2 - The Selling Process	Overview in a Retail Environment Greet & Approach Ask, Listen & Lead Propose and Close
3	Module 3 - The Starting Game of Selling	The impromptu signal and respond Understanding body language in a customer way The Distance Game
4	Module 4 - Questioning Skills	Open-Ended and Closed-Ended Questions Listening and Probing V, A, K & AD of Communication Techniques
5	Module 5 - FAB Selling Technique and Linking	Features Advantage Benefit
6	Module 6 - The Pitch and Presentation	Essential Negotiation Techniques Tips, Tools and Techniques Add on, Cross Sell and Up Sell way
7	Module 7 - CAPS Toolkit & Checklist for Tracking of Sales	Approach Presentation Sales Closing

Expert

David Ann KC

David Ann is a Passionate, Dynamic, and Friendly trainer with over 20 years of experience in IT, Sales, Retail, Insurance, Customer Service and Training. Having experience as a Training Manager in 2 different industry give David the cutting edge in taking training in providing the best to the participant; with the exposure and experience in dealing with people from different walks of life. Being the Training Manager in AIA Call Centre, Ogawa and Marks & Spencer, provides him with different technique in handling and managing people expectation in the area of communication, selling, presentation, customer service, and leadership. His clients include Daisho, SECOM, Watson, AIA, Acmar Honda, KEC, TSL Group, MAS Academy, Robert Bosch, Rotary International, Marks and Spencer Malaysia, Robinsons Group, Stamford College, OS HRS Sdn Bhd, Globalbond Services Sdn Bhd, Vitaton (M) Sdn Bhd, Lereve Sdn Bhd, Holiday City Sdn Bhd, Ogawa, Pioneer Technology Sdn Bhd, Jardine OneSolution (2001) Sdn Bhd, Hitachi Malaysia, and many more.