Enhancing Emotional Intelligence

Enhancing Emotional Intelligence

Introduction

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends.

The skills of our emotional intelligence help us to understand ourselves and others better, make and deepen connections with others as individuals or groups. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the workplace.

You will understand what EQ is, why is it beneficial, and how you can enhance your current EQ knowledge and skills at the workplace office to ensure career success and better working relationships.

Outcome

At the end of this program, you will be able to:

- Understand EQ and its components
- Master the 5 pillars of Emotional Intelligence as advocated by Dr Daniel Goldman
- Discover why you do what you do by understanding your emotions better
- Manage perceptions and how it is important in EQ mastery
- Increase your enthusiasm, commitment, initiative, personal creativity and desire to achieve personal and organizational goals
- Break limiting patterns of behaviour and gain emotional mastery
- Foster better and more credible relationships with staff and others
- Be aware on how to help others increase their EQ and produce better outcomes
- Using EQ skill to promote responding, instead of reacting
- Learn the techniques of being assertive
- Manage confrontations, anger, and change proactively

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No	Topic	Topic Description
1	An Introduction to Emotional Intelligence (Dr. Daniel Goleman’s model)	What is Emotional Intelligence Why EQ? The case for Emotional Intelligence Importance of EQ / EI in working life Components of Emotional Intelligence (EQ) Video: EQ as per Daniel Golemen model EISA EQ Assessment Test
2	Basic Principles Understanding Emotions (Self Awareness)	Knowing your own emotions and the affect they have on performance Realizing Personal Strengths and Weakness Emotions out of control (Emotional Hijacking) Personal SWOT analysis; Video ‘Man in Hotel’
3	Self-Regulation: Going beyond Self Awareness	Realizing the importance of self-regulation What is Self-Regulation How to self-regulate in various situations Techniques for Self-Regulation: NLP Reframing in Action
4	Personal Mastery - Know Thyself (Self-Motivation)	Self-Knowledge & Self-Management EQ Analysis Insight Applied Reframing technique revisited NLP Anchoring for Jump Start oneself Measuring EQ – Assertiveness -Assessment
5	One-to-One: EQ at the Individual Level (Empathy and Managerial Communication & Building Rapport)	Using clear expression to inspire and drive your staff forward Making connections – Listening vs Hearing Building Rapport with others: Power of Body Language Using Micro Expressions for enhanced relationship Demonstrating empathy in managing others Applying the Johari Window framework Emphatic Listening: EQ in action for Leaders Being aware of the development needs of others Feedback Game: ‘You Got Talent!’ Micro Expression Game
6	Building Relationships- Handling Conflicts, Coaching and feedback situations (Being assertive)	Why relationships succeed or fail Building and managing internal and external relationships Being Assertive with anyone Reacting vs Responding Being assertive in situations Role plays: Being assertive in various situations IMHS Assertiveness Test
7	Emotional Intelligence for Social Awareness & Relationship Management	Encouraging and accepting new ideas, new approaches and new information – managing and profiting from variety and diversity How to be more ‘sociable’ Introvert vs Extrovert Turning negativity into positive power – profiting from optimism Technique & role play: ‘Break the Pattern’
8	Emotional Intelligence in Work Groups and Teams Management with EQ - Applications on the Job	Promoting Teamwork and Team synergy within Department Simulation: EQ at Work Where do we go from here? Managerial Personal Action Plan for EQ execution

Expert

Dr. Harjit Sidhu

Dr. Harjit Sidhu, (Ph.D, FCCA, NLP, IHA), academically trained as Certified Chartered Accountant (FCCA) served in corporations (manufacturing, Internet startups, Automobiles and consultancy) for 18 years. This wealth of corporate experience became the groundwork in his journey as a Corporate Trainer and Business Coach for past 17 years in the fields of Leadership, NLP (Neuro Linguistic Programming), Emotional and Spiritual Intelligence, Hypnotherapy, Mindset and motivation as well as Innovation and Lateral thinking. Being a competent, leading trainer & a Certified Coach, and an experienced Master Trainer of NLP (Neuro Linguistic Programming), Dr. Harjit shares the experience, techniques and mastery of these techniques to facilitate the ‘transfer of knowledge’ as well as ‘leveraging on trainer’s experience’ to be used in real life situations as he believe that managers & executives are ‘hungry’ for techniques rather than information, which eventually produce desire results in individuals and the organization. A firm believer and exponent of Experiential Learning, he designs and crafts various ‘adult based’ learning activities, simulations and demonstrations of these techniques to ‘wow & drive curiosity ’ of the audiences which eventually results in higher retention and learning experience. His signature programs such as ‘B.M.W. – Body-Mind-Wiring’ , ‘Metamorphosis’ and others have succeeded in transforming individuals as well as producing long terms effects in them. To enhance his passion in Mindset matters, Dr. Harjit embarked to obtain his Masters and Doctorate of Philosophy (Ph.D) in Metaphysical Hypnotherapy (IMHS, USA). Being a graduate of Tony Robbins's (world’s No 1 success coach) “Unleash the Power Within - UPW” program, he is also a ‘Fire-walker’ and ‘Glass-walker’ and is a Certified NLP Trainer ( American Union Of NLP and International Society of Neuro Semantics, USA). He is also a Certified Hypnotherapist (IHA & IMPA, USA) and a certified trainer with HRDF (Human Resource Development Fund and constantly develops new & unique programs that equips the working individual with powerful tools such as ‘Transformational Communication’ and others. He is regularly featured on local radio talk shows on BFM 89.9 for various personal development topics. Dr Harjit is a Certified Business Coach under American Union of NLP and Certified Coaching and Counseling under International Metaphysical Practitioners Association, US. His knowledge, experience and passion in personal skills development particularly in the science of human behaviour & metaphysics and how it applies to working and business environments allows him to approach the coaching and trainings in the most practical and hands-on manner. His programs have been conducted internationally (Malaysia, Bangladesh, Cambodia, Pakistan, Sri Lanka, Singapore, Brunei, Thailand, Indonesia, Vietnam and India). Dr. Harjit possesses a unique ability of inspiring and connecting with individuals, blending humour and making complex topics and subject matter easy to understand. His clear and interactive but ‘down to Earth’ style has won him much praises from participants from leading companies in Malaysia.