Butler Skills Training Program (Basic)

Butler Skills Training Program (Basic)

Introduction

In today's hospitality industry, the role of a butler has evolved far beyond its traditional boundaries. Butlers are no longer confined to serving as mere household staff, they have emerged as versatile professionals capable of offering impeccable service across a spectrum of tasks. The demand for skilled butlers who can seamlessly blend traditional etiquette with contemporary hospitality practices has never been higher. This realization has prompted the creation of comprehensive Butler Skills Training Programs designed to equip individuals with the expertise and knowledge needed to excel in this esteemed profession.

In this three-day basic introduction course, we will delve into the essential aspects of a Butler Skills, highlighting its importance, objectives, and the transformative impact it can have on aspiring butlers. This Butler Skills Training Program is not merely about acquiring skills but also about nurturing a mindset dedicated to excellence, adaptability, and the relentless pursuit of guest satisfaction. As we embark on this journey, participants will emerge as butlers equipped with a comprehensive skill set and a commitment to upholding the highest standards of service in the modern hospitality landscape.

Click here to view our Intermediate Butler Skill Training Program.

Outcome

At the end of this course, participants will be able to;

- Demonstrate mastery in personal presentation, etiquette, and grooming, projecting a professional image at all times.
- Execute flawless check-in processes, ensuring a smooth and welcoming experience with efficiency and grace.
- Develop participants' ability to assess and respond to the unique requirements and preferences of different guest profiles.
- Provide exceptional personalized service to guests to foster a service-oriented mindset to deliver anticipatory service, creating memorable guest experiences.

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No	Topic	Topic Description
1	Butler Personal Presentation Requirements	Understanding the importance of personal grooming, demeanor, and attire in creating a lasting impression. Participants will learn the art of presenting themselves with grace and professionalism. Personal development skills How to present yourself as a professional butler Basic guest interaction skills Nonverbal communication Advance English
2	Club Floor Check-In Process (Role play)	Delving into the intricacies of welcoming and checking in club floor guests, including the use of technology, handling special requests, and ensuring a seamless arrival experience. Club floor guest arrival Personalized check in Club floor room introduction Genuine interest (club facilities)
3	Club Floor Butler Service	Exploring the unique responsibilities and privileges associated with serving guests on club floors, emphasizing personalized service, and creating memorable guest experiences. Job description Job specification Club floor guest awareness
4	Different Types of Guests Arrivals	Understanding and adapting to the various ways in which club floor guests arrive, from solo travellers to families and VIPs. FIT guest Corporate guest VIP guest
5	Service & Concept	Developing a deep understanding of service principles and the concept of anticipatory service, ensuring that butlers can proactively meet guest needs. Club service (beverages ) Buffet service & buffet management Silver service – Role Play Sense of personalized service
6	Food and Beverage Club Facilities	An in-depth exploration of club floor food and beverage offerings, including menu knowledge, meal service, and beverage recommendations. Buffet breakfast & Ala cart Afternoon tea Evening cocktail Making special hot beverage Role play
7	Butler Room Knowledge	Acquiring comprehensive knowledge of the guest rooms, their amenities, and in-room technology to provide guests with seamless comfort. Room configuration Room terminologies Butler room check Turn down service
8	Club Floor Service	Continuing the journey of providing exceptional service on the club floor, including responding to guest requests, managing guest preferences, and maintaining impeccable standards. Club Lounge butler introduction Arrival Check out
9	Personal Guest Care Skills	Focusing on the art of building genuine connections with guests, enhancing interpersonal skills, and addressing specific guest needs with empathy and care. How to present cigar – Role play How to served cigar – Role Play How to handle club floor guest laundry
10	Life Protocol	Understanding the protocols and etiquettes of high-end club floor living, from private dining to leisure facilities, ensuring that butlers can guide guests through their stay with confidence. Body posture Protocol guideline Lift assistance & contact Role play

Expert

Shahnum Salleh

Shahnum Salleh, Principal of The Butler’s Touch, boasts a remarkable 32-year career marked by outstanding achievements within the luxury hospitality industry in Malaysia. His journey commenced with humble beginnings as a waiter at Shangri-La Hotels, where he exhibited unwavering dedication, discipline, efficiency, and an unparalleled passion for his craft. With these admirable attributes as his foundation, Shah ascended through the ranks, transforming from a waiter into one of the world's only two Chief Butlers recognized by the esteemed Magnums Butler Academy Australia, where he was honored with the prestigious 7 Star Diamond Award. This recognition stands as a testament to his exceptional commitment and skill within the profession. During his award ceremony, Shah was asked about the driving force behind his remarkable success, to which he responded, "I have always aspired to be the best." True to his words, he now stands among the elite Chief Butlers worldwide, having achieved the esteemed 7 Star Diamond Award. His unwavering dedication to excellence continues to set a high standard in the world of luxury hospitality. PERSONAL BUTLER EXPERIENCES - King Of Malaysia - Prime Minister of Malaysia - Her Royal Highness Queen Elizabeth, Queen of England - Prince Edward of England - Household Butler for President Zimbabwe - Sultan Hassanal Bolkiah from Brunei - President Nelson Mandela - Owner of Harvey Norman - Prince Abdullah, Prime Minister of Saudi Arabia - Prince Noor from Jordan - President of Indonesia - Tiger Wood, famous golf player and many more... HOTELS EXPERIENCES - Butler Manager at Genting Grand Hotel & Maxims Hotel - Chief Butler & Room Division Manager at Carcosa Seri Negara - Concierge Manager at Maya Hotel Kuala Lumpur - Chief Butler at Palace of the Golden Horses - Club Floor Manager at Istana Hotel - Floor Butler at Pan Pacific Hotel Kuala Lumpur - Waiter at French Fine Dining Restaurant, in room dining, barmen and butler in Shangri-La Hotel. AWARDS & CERTIFICATIONS - Best Top 10 Service Awarded by Domestic Tourism (1996) - The Best Top Management Performance Awarded by Palace of the Golden Horses (1998) - 7 Stars Diamond Pin Awarded by Magnums Butler Academy Australia (2019) - HRDF Certified Trainer Malaysia (2017) - Train-the-trainer from Magnums - World Cup Culinary & Hospitality Judges 2021- Gold Award Pin, FORBES Travel Guide IRD. PERSONAL BUTLER EXPERIENCE FOR WORLD CONFERENCES - G 15 (1997) - Asian Summit (1997) - G 15 (1998) - Commonwealth Games (1998) - World Golf Championship Man (1999) - Formula 1 (F1) (1999) - World Golf Championship Women (2001) - World Governor (2003) - Haj Conference (2003) - Nam Summit (2004) - World F1 Speed Boat - Handle & Lead Foot Ball World Cup Player from Saudi Arabia and Brazil - Lead VVIP for personalized service at LIMA Langkawi 2011-2023.