Emotional Intelligence for the Workplace (Bahasa Malaysia)

Emotional Intelligence for the Workplace (Bahasa Malaysia)

Introduction

Engaged and self-motivated staff are critical in creating and bringing to life an organization’s vision, mission and values in a consistent manner. When staff is trained to apply coaching knowledge and skills on top of emotional intelligent knowledge and competencies, the building blocks of productivity and profitability are in place to take the organization to the next level of success.

Organization

Imperium Edumaax - Professional Development

Outcome

To introduce, engage and immerse staff to the knowledge, skills and other relevant abilities required to increase productivity and profitability by developing their personal and professional success through emotional intelligence and coaching.

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No	Topic	Topic Description
1	EQ Fundamentals	EQ Definition EQ Business Case EQ Quadrant
2	EQ Quadrant 1 (Self-Awareness)	Who Am I – Awareness of my Self-Concept, My Identity, My Values Purpose & Passion My Identity is linked to my Purpose which is linked to my Motivation in life My Identity is linked to My Values which are linked to My Mindset (Abundance mindset or Deficit mindset?) Am I a “thermometer”? Or a “thermostat”? Who and What is Regulating my Internal temperature (motivation)?
3	EQ Quadrant 1 (Accurate Self- Assessment, Self-Confidence, Self-Motivation)	Personal Responsibility & Locus of Control – Who or What am I blaming for my “misfortune”, or my problems (in life and in the workplace)? TFA Triangle and SS Circle Perception & Reframing
4	EQ Quadrant 2 (Self-Leadership, Self-control, Transparency, Adaptability, Achievement, Initiative, Optimism)	Assertiveness, not aggressiveness! (Say what I mean, mean what I say, NICELY! Yet, FIRMLY!) Power of PERSPECTIVE, and Changing Perceptive How NOT to take things Personally Stress management & self-care
5	EQ Quadrant 3 (Social Awareness)	Empathy Active Listening Skills Asking great questions Solution-Based Questioning Skills
6	EQ – Quadrant 4 (Social Leaderships)	Facilitative Leadership Providing a Safe Space for every Voice Coaching & Mentoring Leadership Delegation Facilitating Feedback, the Food of Champions!

Expert

Ansie Hee

Ansie Hee has been involved in training, teaching, and coaching for more than 15 years. Her 25 years of experience in the field of hospitality, insurance, advertising, consulting firm (ISO), and education has moulded and made her a pro–active, lively, entertaining, and outspoken person. Ansie is an HRD Corp Certified trainer who specialises in Customer Service, English Language and Professional Development programmes. Her emphasis is on communication skills - on face-to-face interaction, virtual interaction, computer synchronous communication (email English), telephone etiquette, negotiation skills, and presentation skills among others. This is especially for the newly embarked employees that allow them to experience a real-world situation, accept criticism, be analytical, be subjective, and be sensitive towards the environment.